Sourcepoint is a premier provider of productized solutions to the Residential housing industry. The ideal candidate for this position enjoys working in a fast paced team oriented environment. We are currently seeking energetic team members who are interested in developing their skills and knowledge while delivering excellent customer service.
•Supervision of workflows and work queues.
•Maintain daily, weekly and monthly production reports.
•Coordinate activities of the department with the Supervisor / Manager to include work flow monitoring, process improvement, training, reporting and special projects.
•Must lead, coach, motivate and develop reviewers to deliver high quality reports to clients and to achieve or exceed set operational targets.
•Monitor and evaluate staff performance, attendance and also generate reports as necessary.
•Provide resolutions to complex escalated queries and complaints from external and internal customers.
•Ability to communicate effectively (both verbal and written communication) with multiple internal and external stakeholder.
•Performs other duties as assigned and directed.
•Education: High School Diploma or equivalent
•A minimum of 1-3 years mortgage processing.
•Management Experience: Minimum of 2 years of SME or Team Lead experience
•Physical Requirements: Ability to sit for extended periods of time. Ability to use computer keyboard and view monitor for extended periods of time.
•Position Requirements: Must be able to follow established guidelines to accomplish tasks and solve routine problems, referring non-routine matters to supervisor.
•Travel Requirements: Travel may be required based on business needs.
Functional Area Skills/Knowledge:
•Has an overall understanding of the work environment and process, with an intermediate knowledge of the organization and a intermediate level of technical skills required to complete assignments.
•Ability to plan, organize and schedule own work.
•Good business or technical vocabulary.
•Detailed knowledge of company operations, organization, and personnel.
•Proficiency with computers and related office equipment.
•Must maintain a working level of knowledge regarding mortgage concepts and terminology.
Sourcepoint is an Equal Employment Opportunity/Affirmative Action Employer and maintains a Drug-Free Workplace.
All candidates who have received a written offer of employment will be required to undergo a company paid drug test. Failure to submit to this test and/or to successfully test negative will result in withdrawal of the applicant's job offer.
Sourcepoint participates in E-Verify and we will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new employee’s I-9 to confirm work authorization.
It is the policy of this Company to seek and employ qualified individuals at all locations and facilities, and to provide equal employment opportunities for all applicants and employees in recruiting, hiring, placement, training, compensation, insurance, benefits, promotion, transfer, and termination. To achieve this, we are dedicated to taking affirmative action to employ and advance in employment qualified individuals with disabilities, disabled veterans, and other eligible veterans.
Apply at link: https://firsthire.taleo.net/careersection/fsl_mortgage/jobdetail.ftl?job=20000878&tz=GMT-05%3A00&tzname=
Education Required:High School
Employment/Position Type:Full Time
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